PBG Consulting

Operations Manager

Operations Manager

PBG is a leading small business provider specializing in a broad array of Program Management, Operations, and Information Technology (IT) services to federal, state, local, commercial, and nonprofit organizations. Our expertise delivering innovative solutions to unique challenges spans across the private, public, and nonprofit sectors. PBG draws upon its deep expertise, in-depth knowledge, and industry-best practices in the areas of IT, Operations, and Project, Program, and Portfolio Management to develop scalable solutions for managing complex issues.

We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promote team work and inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.

Our IT Management Consulting Group is growing and we’re currently seeking an Operations Manager. PBG is a leading small business provider specializing in a broad array of Program Management, Operations, and Information Technology services to domestic and international federal, state, local, commercial, and nonprofit organizations. This position requires responsibility for organizing and overseeing the daily operations of our company, ensuring that PBG is productive and well-coordinated by managing its procedures and training of its employees. This position will be at PBG’s office in McLean, VA.

Key Responsibilities:

  • Work with CEO to make decisions for operational activities and execute strategic planning and goals for the business.

  • Plan and monitor the day-to-day running of the business to ensure smooth progress.

  • Manage staff from various departments and provide constructive feedback, including positive reinforcement and/or suggestions to improve productivity.

  • Evaluate frequently the efficiency of business procedures according to organizational objectives and apply improvements.

  • Review financial information and adjust operational budgets to promote profitability.

  • Revise and/or formulate policies and promote their implementation.

  • Manage relationships/agreements with external clients/vendors.

  • Evaluate overall company performance by gathering, analyzing, and interpreting financial data and work to maximize revenue and reduce costs.

  • Ensure that the company runs with legality and conformity to established regulations.

  • Develop and implement guidelines for employee evaluations, recruitment and promotion.

  • Communicate with management teams to direct and confirm execution of company processes.

  • Ensure continuity of operational standards

  • Provide guidance relative to business markets, strategies and growth opportunities

  • Assesses the adequacy of programs to support client needs.

  • Establishes policies and procedures for all relevant functional areas.

  • Establishes and maintains an open line of communication between senior leadership and operational business units.

  • Develops operational plans which incorporate strategic goals and objectives established by Leadership.

  • Develop and maintain a progressive training program for all staff.

  • Enhance and improve systems and processes to support business needs, and drive efficiencies.

  • Support Corporate Back-Office to resolve issues, drive improvements, and prioritize enhancements

  • Collaborate with other executives to support a culture of growth

  • Implement consistent and standard processes for business planning and forecasting, staffing, delivery reporting and client relationship management

Required Qualifications:

  • Bachelor’s degree in Business Administration or a related field.

  • Excellent organizational skills, have a keen attention to detail, and the flexibility to work with various aspects of a business.

  • Ability to coordinate, plan, manage and oversee many aspects of a company for optimum productivity.

  • Excels working across multiple departments.

  • Ability to delegate tasks and implement changes appropriately and effectively.

  • Strong computer skills and knowledge of a range of business software programs.

Professional Skills: 

  • Excellent verbal, interpersonal and written communication skills.

  • Strong analytical, problem-solving and decision-making capabilities.

  • Team player with the ability to work in a fast-paced environment.

  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude.

  • Sound business ethics, including the protection of proprietary and confidential information.

  • Ability to work with all levels of internal staff.

PBG celebrates diversity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, PBG complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.